Have you got questions about The Best Wedding App? We’ve got you covered! Here are a list of our most frequently asked questions.If we have not listed your question, please feel free to get in touch with our team at support@thebestweddingapp.com
You log into your account, via the website. On the right-hand side of the page use the pink toggle. Navigate down to My Listings. Click the pencil in the photo of the listing you want to edit. Go through and change what needs changing. Make sure you go all the way through the process right to the end and press the save and submit button. Your listing will now be updated.
Here is a video tutorial on how to edit your listing.
There is a red unlisted button under my listing, what does that mean?
It means your listing is not currently on the platform, as it is unlisted. Click the red button and you will be taken to the payment gateway where you can push your listing live.
Here is video on how to publish an unpublished listing.
We find that Chrome works best and if you are having problems, please use an incognito mode widow. Please note, if you are using an old browser, the website may not work well. It is up to you to make sure your browser is updated as we cannot help with settings on your own device.
I am having trouble logging into the platform, what should I do?
Please log in the same way you created your account. If you went in through Facebook, always go in that way. If you went in with Gmail, always go in that way. If you went in with an email and password, always go in that way.
What will I use the app for as a supplier?
The app will be used to communicate with your couples. You will also use the app to update your calendar.
What if I do not want to use the in-app chat?
If a couple communicate with you using the in-app chat and you do not want to use this function. Simply tell them your preferred method of contact is via email and continue chatting in that way. Your first in-app chat will always be sent as an email.
What if I do not want to use the calendar function?
You do not have to use the calendar. If this is the case for you, you will just respond to all enquiries with your availability.
My videos will not link.
Please enter the full URL of the video you are linking. Please note, you cannot link to overall Vimeo or YouTube pages. It must be an individual video, with the full URL.
My photos will not edit.
Please check your browser to make sure it is a current browser. Please note, your image size should be less than 5Mb or 5000kb. If your images are not editing, it means that the size is not compatible.
How do I purchase a Supplier on Show feature or a Social Pop?
Use the pink toggle to the right of the website.
Login.
Go to My Listings.
Then hit the tile that says Social Pop or Supplier on Show.
You will then be taken to the payment gateway, and we will be alerted that you have purchased this option.
Here is a video tutorial on how to edit your calendar as a supplier.